DOG WASTE REMOVAL SERVICE
KC Poop offers residential and commercial pet waste removal services.
These services include Weekly Cleaning, Every Other Week Cleaning,
and Seasonal Cleaning. All pricing is based on an area size of an 1/8th of an acre.
Larger areas will have an additional charge.
ACCESSING YOUR YARD
The Customer understands that if KC Poop can’t access the area
needing cleaning due to locked/blocked/frozen gates or dogs in the yard; the scoop will
be skipped. KC Poop suggests adding gate
combinations to your file to avoid locked gates. If the customer requests we
come back, a $5 driving fee will be added to the customer’s bill. Or we will return on your next scheduled cleanup
WEATHER
KC Poop will work through the rain and cold as long as we can safely
do so. The customer understands we cannot work through severe thunderstorms, high
winds, extreme high or low temperatures, flooding or an accumulation of snow.
In the event we cannot make it on your scheduled day, we will do our best but it is not guaranteed to show up the following day. If we cannot make it the following day, we will be back on your next scheduled day and you will NOT be charged for the time we couldn't make it. We will communicate with you on what is going on.
Additionally, we do not want to tear up your
yard in any way. If it is really muddy, we may skip your yard and wait until the next
scheduled visit when things have dried out.
HOLIDAYS KC Poop does not provide services on the following holidays: Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. If your pick up day falls on one of these days, we will skip service that week and pick up the following week. You will not be charged for that week if your scoop day falls on a holiday.
BILLING
KC Poop charges the card on file after every service completion. If your card is declined, we will discontinue service
immediately until the issue has been resolved. If more than 30 days have passed since
your last clean up, a first time clean up fee will be applied. We will only pause service
for periods of 30 days. If service does not resume after the 30 day period you will be
removed from the schedule. One Time Cleanings will be billed after the service has
been completed.
LEAVES, DEBRIS AND TALL GRASS
We will always do our best to clean your yard the best that we can. We understand that
maintaining your yard is a lot of work and it may not always be in the best shape. The
customer understands that it can be very difficult to find dog poop in tall grass or in a
yard full of leaves or other debris. If your grass is tall when we come, there may be
some dog waste that is missed. We will be back on our next scheduled visit and will get
anything that was missed if yard maintenance is complete. If you find an excessive
amount that we missed, please let us know as soon as possible at brandon@kcpoop.com